Property Page

This page explains how a user of the Shane Wilson Real Estate application (the "App"), operated by Shane Wilson Real Estate, LLC ("we", "us", "our"), can delete their account and associated data, and what is deleted versus retained. It accompanies our Privacy Policy.

1. About this App (scope)

Shane Wilson Real Estate is a private, staff-and-vendor internal business tool. It is not a consumer product and has no public sign-up or self-service registration. Accounts are created and managed by an administrator, by invitation, for our staff (administrators, property managers, and in-house maintenance technicians) and for outside vendors we assign work to. If you received a login, an administrator created it for you.

2. How to delete your account & data

You can delete your account and its associated personal data in either of the following ways.

Option A — In the app (immediate, self-service)

Open the App and go to Profile.
Tap Delete account.
Read the confirmation notice and confirm by typing DELETE (no password or extra account required).
Your login and personal data are removed and your access is revoked immediately, and you are signed out. This cannot be undone.

Option B — By web request (e.g., if you no longer have the App installed)

Email [email protected] from the email address associated with your account (or, if you email from a different address, clearly state your account email in the message).
Use the subject line "Account & Data Deletion Request" and include your name and the email and phone number on your account so we can locate it.
Verification: to protect your data, we will confirm that you control the account before acting — typically by replying to your account email, and if needed by a one-time code sent to your verified phone number.
Once verified, we delete your account and personal profile data within 30 days and confirm by email.

3. What is deleted vs. what is retained

3.1 Deleted

When you delete your account, we remove your account and personal profile data. Your name is replaced with "Deleted user" and the following are erased or anonymized:

Your account and login — email login, sign-in session tokens, any password hash, and phone-verification status; your access is revoked so the account can no longer sign in. (Biometric-unlock data already lives only on your device and is never transmitted to us — see the Privacy Policy.)
Your personal profile — name, phone number, job title/company, profile photo, calendar color, and email signature.
Your push notification tokens and notification preferences.

3.2 Retained

As a staff-and-vendor operations tool, the App holds business and operational records that we are required or entitled to keep for legitimate business, legal, tax, and audit purposes. Consistent with Section 8 (Data retention) of our Privacy Policy, the following are retained even after your account is deleted, in a form no longer linked to your personal login:

Core operational records — work orders, inspections, messages, contacts, and audit logs — are retained for as long as needed to run the business and meet our record-keeping obligations.
Financial, billing, and audit records required for legitimate business, legal, tax, and audit purposes.
A minimal audit record of the deletion itself, and — where the rental-application screening module was used — the non-document audit record kept for fair-housing compliance (applicant screening documents are automatically and permanently deleted after a configured period following the screening decision).

Because these are company business records, work you created (for example, work orders and inspections) remains after your account is removed. Where such records reference you, your personal login and profile are deleted and your name is shown as "Deleted user," but the operational record itself is retained.

Backups and systems of record. After deletion, data may persist for a limited period in our encrypted backups until those backups rotate out of retention, and in our property-management system of record (RentVine) and other service providers described in the Privacy Policy. Where applicable, we direct those providers to delete data on request, subject to their own retention obligations.

4. Timeframe

In-app deletions (Option A) take effect immediately. Verified web requests (Option B) are honored within 30 days, subject to the legal, tax, and record-keeping requirements described above. If we cannot delete a specific record because we are required to retain it, we will tell you which category it falls under.

5. Contact us

Shane Wilson Real Estate, LLC
Email: [email protected]
Address: 313 N Selvidge St. Suite 101, Dalton, GA 30720